UPS Service Guarantee has been suspended. Learn more here.



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UPS-Update

 

UPS Service Guarantee

Impact of the Coronavirus on our Service Guarantee.

(as of March 26, 2020)

Within the U.S., UPS is designated among the government’s critical infrastructure and, therefore, continues to operate. The Novel Coronavirus pandemic has created unprecedented complexities, which have required us to constantly reassess our operations. Our highest priority is to help ensure the health and safety of our employees, customers, and suppliers.

Suspension of Service Guarantee

Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee for all shipments from any origin to any destination.

As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local, state, and national government entities to ensure that we fully align with their regulations. We are committed to continue operating globally except where constrained by government restrictions. 

Prior to shipping, please check to see if the recipient’s location is open, since business opening hours may have changed due to local restrictions.  If the location is closed, we will hold your shipment and attempt to complete the delivery at a later date if the receiving location has indicated to UPS that it will re-open within 9 days.  However, if the location is closed indefinitely, UPS will return the package to the sender.  Please continue to visit this site for the most up-to-date information regarding the impact of Coronavirus on UPS services.

 

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